The Pros & Cons of Going Global with Niche Sites

Even with a little blip over the past few days (I maxed out the memory on my hosting account), my niche sites continue to grow and make more money every month. As I said before, I’m not going to become a millionaire any time soon, but I’m starting to get interest from other advertisers now as well which is great in terms of diversifying. The fact that everything I make above domain registration fee is profit is a huge bonus because it means money is only a few clicks away.

I’ve tried to create all my sites to be fairly neutral in location, although I have leaned slightly more to the US for a couple, just because it’s a bigger specific market and/or the site topic demanded a specific audience.

The advantages and positive effects of going global

  • The most obvious: more visitors, which means more clicks. This is the main reason to think about going global, and in my mind outweighs most of the negatives.
  • The site does well across the big search engines, global and country-wide (there are obviously still ranking fluctuations by country, but they are generally pretty stable).
  • You can always choose to narrow it down to a specific country later on – both by on-page language/culture changes, and geotargeting in Google Webmaster Tools – particularly if you choose a global extension such as .com.
  • Your site ranks well for people who use Google.com rather than their country-specific search engine.
  • If you want to sell the site at some point, you’re automatically appealing to a larger audience.
  • You appeal to a greater range of individual advertisers.
  • You have a better potential reach for longtail terms across different markets and cultures.

The disadvantages and negative effects of going global

  • By far the biggest disadvantage is that affiliate programmes are pretty restricted in certain niches. For one of my niches all the affiliate opportunities are specifically for people within the US, and I’ve tried Amazon but it really doesn’t work well in that area, particularly for such expensive purchases. So there is the possibility that your site won’t be monetised to its full potential.
  • Visitors can find it hard to associate with the site or figure out whether it’s relevant to their location (some onsite tweaking and flag images would probably help fix that, but I haven’t got around to trying it yet).
  • More top-level domain names are taken. If you’re an exact match domain fan, you’re going to be disappointed. My personal strategy is to add content to my sites and focus on that; more pages mean more keyword opportunities, so exact match is not something I’m bothered about. When I’m working with a budget of 0 for my sites and most of them are experimental anyway, buying an expensive domain is a risk. It’s something I want to experiment with one day, but it’s not happening any time soon.
  • You have less knowledge of the local market – and even if you do have knowledge of it, you often can’t apply it as you risk alienating your visitors in other parts of the world. One way around this is to have top countries/regions listed (once you’ve established your site and monitored where your visitors are coming from). It’s a lazy but easy way around it – use your knowledge of existing traffic rather than trying to force new traffic from specific locations where you can.
  • Working with individual advertisers can be more difficult. If people want to chat on the phone or even meet up, it’s pretty much impossible. That means that closing a deal can be hard with more traditional companies that work on phone and/or face-to-face basis. People are naturally more suspicious of websites, particularly if you don’t list a phone number or company name (and let’s face it most niche sites don’t, including my own).
  • Click value varies. More targeted sites tend to fluctuate less in terms of cost per click, as Adsense pays out a different amount depending on where the visitor is and what ads they see and click as a result. This makes it hard to judge an actual value cross-culturally and can also make it more difficult to judge competitiveness by target market. This can be a positive or a negative depending on your location. If you’re in a poorer country and targeting a richer one, it can be a huge advantage.

Going local

From what I’ve seen, people from the UK tend to create UK-specific sites for three reasons:
a) the availability/relative cheapness of exact match .uk domains
b) knowledge of the local market
c) the availability of local affiliate programmes.

Exact match is great if you want to rank more easily – although it’s not as good as it used to be – but as I stated earlier on, I prefer to go for a range of longtail keywords. Typically at the moment I’m on the 4th or 5th page for the main keyword, and whilst it would definitely be fantastic to be on page one or two, the amount of work required to stay there would be far more than I can realistically take on right now. My goals are also slightly different to the companies ranking there as I’m happy to rank for informational phrases such as ‘what is X’ because I’m interested in ad clicks rather than snagging a customer.

Knowledge of the local market is definitely an important fundamental factor in determining whether the site as a whole is going to work or not. But many people are put off just because they are unsure how to write about the subject adequately (or find someone cheap who can). Highly specialised niches – for example, those that require in-depth legal knowledge – are generally best avoided unless you’re very comfortable in the area. However, most niches are fine to write about with a little background research. Many people choose to cut corners by spinning articles, but my policy is never to add to the spam on the web so I don’t ever do it, even for link building purposes.

As I mainly focus on Adsense and individual advertisers rather than affiliate links or stores, the affiliate factor doesn’t bother me. It’s well known that Google hates affiliate sites (even Facebook does) and they are only getting harder to rank, so I chose content sites to be more sustainable in the long term.

Moving forward

I’m still trying to get a good feel for my markets, sites and the process of making money from them as a whole, and at the moment my theory is that local (in my case, UK) sites with country-specific extensions are better for affiliate sites. Having said that, I’m keeping an eye out for a UK niche to experiment with – although it may well have to be an exact match domain to make up for generally lower traffic levels. At the moment though, time is my enemy as usual, so don’t expect to see a post for UK-specific niche sites for months, if not years!

Posted in Web | Tagged , , | 1 Comment

eBay, Google & Facebook – what were you thinking?!

This is what I’ve bought from eBay:

This is what eBay thinks I want to buy:

This is who Google thinks I am:

This is what Facebook thinks I’m interested in:

Basically, I’m a middle-aged man with horses who is thinking about joining the armed services. Or, you know, not.

Posted in Humour, Jenni | Tagged , | 1 Comment

A decade on

I’ve been hosting my sites with DreamHost for exactly ten years. That makes me feel old (but also happy). By the time I’m thirty (!!) they’ll have been my web host for half my life, which is even scarier.

I signed up to DreamHost when I was fifteen. They weren’t my first web host, but they were a huge improvement on the previous company I used (who screwed up so badly I lost my first domain permanently). Back in the day, hosting and domain names were expensive, especially in the UK. Hell, no one had heard of Google, social media didn’t exist, and the BBC website didn’t even have any news on it. The internet was a crazy place back then, and I’d be lying if I said I didn’t miss it even a tiny bit. Or maybe it’s the hours and hours of carefree time I spent messing around with code and websites for fun that I miss ;)

Side note: I have a policy of only writing about stuff I’m personally interested in here at Blossom and don’t have any sponsored posts of any kind, but I will warn you now that there is a considerable amount of gushing in the following post. I think it’s pretty obvious that I recommend them on a personal level or I wouldn’t have been a customer for the past ten years.

My top three reasons to choose DreamHost are:

1) They are very generous (free back ups, moving popular sites to other servers for me rather than making me pay more, lots of features).
2) They have genuinely amusing newsletters that are legendary.
3) They’re really bloody nice.

Most people would probably say cost should be up there, and it’s true they’re pretty damn cheap for what they offer. Ok, that’s the fourth reason. And obviously support is really good, because they don’t make you feel stupid even when you ask stupid questions. I could list many, many more reasons why they’re awesome but I’m going to stop now because otherwise this entry will get stupidly long.

Fun fact: the first money I ever earned was from DreamHost’s affiliate programme. I bought a green iPod Mini which I still have today (yes, it still works but the battery only lasts a few hours). Since then I’ve used the money to pay for my hosting bill and various other treats. It means my sites pay for themselves, which in turn allows me to blog without feeling guilty.

Over the past decade, DreamHost has been great…I’d be lying if I said they were perfect, but then I’m not perfect either – I’ve asked a fair few stupid questions in my time, and my sites have been hacked :oops: Yes, there have been one or two minor problems with webmail downtime along the way, but all hosts have downtime. It’s pure luck what kind of server and neighbours you end up on with any kind of shared web host, which is why people’s experiences vary so wildly.

If you’re thinking about signing up for DreamHost, you can get a free domain name by signing up with the code BLOSSOMDOMAIN, or get $35 off with the code BLOSSOM35. Too lazy to type www.dreamhost.com into your browser? Click here and earn me some pennies.

Or, I can send you a special code for $15 off for a 1-year sign up or $100 off a 2-year sign up. That’s equivalent to around 2 months’ free hosting or a year’s free hosting respectively! If you’re interested, just leave a comment below or drop me an email. These special codes are in super short supply and I’ll only be giving two or three away so get in fast if you want one.

Here’s to the next ten years! Hopefully by that point, I’ll be blogging from my yacht ;)

Posted in Web | Tagged , | 2 Comments

Why I’m turning down work and money

So I made the mistake of biting off more than I could chew and ended up taking way too much extra work on recently. I’m fairly new to the whole freelance scene and I hate letting people down so I ended up taking on more than I could handle. I did talk to Joe about what would happen if I/we got too many clients, but I expected it to build up gradually rather than suddenly reaching the point when I suddenly freaked out because I was mentally and physically exhausted and yet hadn’t realised it.

Does it look professional that I’m writing this? Probably not, but you know what, I have a policy of being completely open when it comes to talking about my attitudes and experiences. The work I do and have done hasn’t suffered at all, but one or two people have got things slightly late, which I’m not proud of. I’ve offered freebies as compensation, and it has taught me a big lesson about not taking too much on. I’ve already had to be honest with a few people approaching me for work and say that I just don’t have the time to do it right now. Working 80 or 90 hours a week for a considerable period of time is not fun. I’ve already mentioned before about how my work/life balance faded into obscurity a long time ago – if it ever existed in the first place – and having some much appreciated time off over Christmas made me remember how important relaxation actually is.

One of the issues I have is that offering SEO services presents a problem in terms of scaling. Everything I do is manual, and everything has to meet my standards. With every new client comes a new niche (I have a ‘no conflicts of interest’ policy), and learning the competitors, quirks, strategies and everything else in a new sector takes time. To do it fully takes months. So it’s tough to take on multiple niches from scratch and make a difference in a relatively short amount of time.

For now, I’m working on managing my workload. I never make an ‘I have too much work on’ excuse to clients because that’s a) not their fault b) not relevant to them. It’s my job to provide what I say I will, and if the pressure’s on me it’s my own fault. So what I’m doing is finishing up work which has an ‘end date’ and avoiding taking any more clients on (at least for SEO). What I’ll be left with is a mini group of established clients who have bigger/longer term ongoing needs that won’t be too much work. My biggest fear is dreading having work to do, which is a sign of burnout, so I’m cutting back in order to avoid it.

But you know what? Having to turn down work is a nice problem to have. My biggest fear is that I’d be dealing with clients from hell, but every single person I’ve worked with so far has been friendly, approachable and understanding.

Posted in Web, Work | Tagged , | 1 Comment

On being OMFG busy

As opposed to just the regular kind of busy.

As I said to my good friends Jon and Ells not too long ago, ‘Heading for a breakdown is actually a good thing, because it means I’m not actually having one’. It’s a bit of an exaggeration, but the statement still stands to some extent. I’ve half written two or three blog posts for Blossom over the past couple of weeks, but they’re steadily gathering dust. I’m determined that this one will be published tonight. Determined.

That doesn’t mean it’ll be interesting though, more of a collection of rambling sentences with no real structure. But it’s the thought that counts, right?

  • Bridesmaid dress shopping. Not going well. My friend is getting married later on this year and she’s said she doesn’t mind what we wear. You’d think that would be perfect for me as I’m such a control freak, but instead I’m actually quite stressed out about it. Especially as the one dress I’ve seen that I like seems to be from a website with a ton of negative reviews.
  • It’s freezing. Up until last week or so, the winter had been surprisingly mild, but now it’s freezing. Freezing cold. Brrr.
  • I’m going to Web Fuelled Business tomorrow with Joe on a last-minute ticket. Whilst it’s not specifically aimed at us, we’re going to network. I think it’ll be really interesting to see how the basics are pitched to businesses as well, and hopefully pick up some ideas for blog posts. Joe is also heading to a talk on selling creative services next week which I would love to go to but unfortunately can’t make.
  • Client work. It’s going well, a little too well because I’ve taken on a lot of work at the moment and I’m conscious of needing to get everything done. Preferably within a 60 hour week. That would be nice. I’ve totally given up on the concepts of ‘work’ and ‘not work’, so I’m actually beyond counting how many hours a week I’m doing. There’s an advert on TV at the moment which says that people spend 13 hours a week on the internet on average. Try 13 hours a day for me – and that’s just weekdays.
  • Had a meeting with some lovely people from Serif today. It reminded me how many different levels of geek there are, and whilst I’m not considered geeky compared to some, I’m definitely geeky compared to most. But that’s not a bad thing.
  • Playing Zelda. I finally ‘bonded’ with Skyward Sword and managed to get in a good hour and a half of gameplay. Not great going since I bought the game in November (where is the time going??) but at least I’ve left Skyloft now…and got used to the controls.
  • The cats have been driving me crazy recently. Chief keeps waking me up around 4am. I sleep with my bedroom door shut, and try to ignore the cats if they try to get my attention at stupid times, but she keeps scratching at my door and throwing herself against it. Strangely enough, she knows that when I open the door and go back to bed that she should let me sleep (she sits on my bedside table and stares at me, or cuddles up next to me). But if she can’t see me, then she insists on being let in. Gah.

Halo, on the other hand, gets my attention by pawing at my face, and this morning I was woken up by what felt like someone brushing my hair. It turned out to be Halo clawing through my hair with his paw at about the same spot where my nose usually is (I was lying on my other side). I can only assume that he tried biffing me with his paw – which wakes me up straight away as he normally hits my nose repeatedly – and it had no effect. I fell asleep again, and when I woke up later, rolled over to find that Halo was sitting next to me in his classic sulky pose (stiff back, hunched shoulders, deliberately facing in the opposite direction). I don’t think he quite understood that me facing the other way and being asleep meant that his sulky pose had no effect. Cats.

Typical breakfast time in our house – kitties ready to make the rush downstairs to be fed.

Halo doing his best innocent face.

Sleeping in the chair next to mine as I write this – even though there’s a sofa and fleece cat basket a few steps away – because he wants to be close to me. The reason why I can forgive him for waking me up at crazy times.

(You have to love phones…even though I’m so busy, I still have time to put more cats on the internet thanks to the beauty of Facebook and Bluetooth).

Posted in Jenni | 4 Comments

3 quick free link building tips for this time of year

There’s nothing better than free SEO opportunities, so I thought I’d share a couple of quick tips for getting better links during the ‘holiday season’ (or Christmas, if you’re politically incorrect like me).

Round Ups & Most Popular Lists

Keep an eye out for blogs doing round ups and lists of their ‘Most popular blog posts of 2011’. These tend to start popping up around now (if you don’t come across any naturally, just use Google), and tend to be popular until at least mid-January. For best results, comment on popular dofollow blogs.

Once you’ve found a list, make sure you comment on at least some of the blog entries that are linked to, as well as the round up post itself. ‘Most popular’ blog entries have a range of benefits, particularly if they are ‘most popular’ because of the number of views or shares rather than the number of comments.

Advantages:

  • Most of the entries are likely to attract more backlinks and shares – they are by definition popular content – which means more value in the long run for your link.
  • They are linked to from a popular blog entry, giving them a good internal link and so more value.
  • The round up post from 2011 is likely to be linked to for next year’s ‘Most popular blog posts of 2012’ round up, creating another good round of links and interest in the post.
  • There will be entries with several months’ age to them, so it’s easy to comment and create a backlink for your site with definite value.
  • They may be ‘stickied’ in the sidebar or even become one of the most popular posts in themselves, meaning that the value of the link shoots up as it becomes site-wide.
  • You don’t have to spend time trying to hunt down the most popular posts on the site yourself.

Seasonal swaps

There are always contests happening for Christmas, but setting up something like a Christmas card swap or seasonal guest post swap is very cheap and a nice way to get bloggers to link to you. This works better if you have friends or contacts to get it kickstarted, and have a central point where bloggers can add their interest/URL without affecting your links, or you do three way swaps. If you’re a member of a forum or similar community, you can create a good centralised point and a greater reach. The most important thing is to be creative (or get involved in someone else’s scene if you don’t have the time/inclination to create your own). There are also lots of question-type memes you can develop and promote.

Advantages:

  • Contacts/networking as well as links.
  • More ideas for content/blog posts/other swaps.
  • Potential social media benefit.

Badges and awards

People love badges and awards, so create a few attractive graphics and write a blog post highlighting the ‘best’ in your niche for 2011, whether that’s best bloggers, most creative advertisers, best social media use or whatever. Then drop the site owners a personalised email or tweet with the badge they can add to their website. Who doesn’t love awards?!

Advantages:

  • Again, a good chance to make some great contacts in your industry.
  • Higher chance of tweets and shares.
  • Increased likelihood of getting more beneficial footer/sidebar/homepage links.
  • Authority boost.
  • A little flattery goes a long way and can open up opportunities for guest posting, interviews, and a whole load of other things.

Got any seasonal link building tips or found these tips useful? Feel free to leave a comment!

Posted in Web | Tagged , | 3 Comments

It’s my birthday!

So today I’m 25, which makes me feel officially old (halfway to 50 anyone?!). This should be the point where I post a relevant picture of me blowing out candles, out with friends or opening stacks of presents. Unfortunately, I’m still suffering with flu (the work Christmas party last night nearly killed me) AND I’ve lost my good camera so I’m kind of holed up in a rather reclusive way at the moment. So I’ll just post this fairly unrelated picture of me from 2009 so we can all imagine I’m partying with the best of them.

The crazy facial expression is an attempt to copy my friend’s expression on my hat. And here’s a more relevant photo of my birthday cards:

What did I get? A Wii game (Xenoblade Chronicles), a hand knitted scarf (it’s about nine feet long but I love it), gloves, Tommy & Kate bag, breakfast cooked for me this morning by my lovely Joe, a Snickers bar, £10, about six scented candles, and some more money to come which will go towards the Macbook Pro I’m intending to buy soon. A very random assortment of gifts, but all will be put to good use :)

Just one more week before Christmas, and then I have some well deserved time off!

Posted in Jenni | Tagged | 11 Comments

Finally live again…

The new theme is up! And ok, there are still a few small changes to be made, but quite frankly I’m sick of looking at Blossom for the moment. What should have been a simple switchover and some CSS styling turned into a struggle against Twenty Eleven when I activated the theme well over a week ago. Despite me thinking that it would be a smooth transition (and considering the amount of time I spent on checking, adding and editing code before making it live it SHOULD have been), it was just a mess. I’ve been working on coding a lot more with Joe recently, and whilst I used to be a hardcore WordPress fan because it just works, and does everything I want without too much hassle, I’m coming to the conclusion that some people reached forever ago – that WordPress is just getting way, way too bloated. There is SO much crap in Twenty Eleven that’s just completely unnecessary and makes it stupidly time-consuming to style and edit. I hate to think what Twenty Twelve will be like *shudder twitch*

The outcome was that by Sunday afternoon, I decided to redo the entire theme based on Twenty Ten instead. I really didn’t want to do it, but it’s a lot easier to work with and a lot less bloated (there’s still completely useless code still in there that I must remember to strip out at some point, but on the whole it’s a lot better). I had originally planned to work on the content and add lots of pages over the weekend, but those plans have had to be put on hold for a bit. So you’ll notice that a couple of sections are a bit thin on the ground right now and/or are in desperate need of updating. But I just had to get Blossom live again, so there will be more content in the next few weeks.

By Sunday night I was still struggling with the code and decided to have a break…a day or two later I ended up back at square one as I realised the site had been hacked. To cut a long story short, we ended up having to back up everything, delete it, and install WordPress fresh. This took a LONG time because Blossom has hundreds of pages and the database and everything needed to be completely redone…not to mention 40+ plugins, most of which needed to be configured. Anyway, thanks to Joe, I finally got it sorted and re-did the layout for the third time. And here it is!

Whistle-stop tour of the new theme:

Front Page
All posts are going to be categorised under ‘Jenni’ or ‘Web’, so you can read what you’re interested in and I can write what I’m interested in at any given moment. I mentioned a while back that I want this blog to shift towards a more practical focus in terms of advice and thoughts around blogging, SEO, social media, design, development and so on, but I realise that a lot of my current visitors come here to read a personal blog – not surprising since that’s what Blossom.nu has been since I bought it in 2005. So I thought that the best solution was to divide the front page up (entries relating to Blossom.nu will mostly fall under ‘Jenni’ rather than ‘Web’). I did toy with a couple of other ideas, including starting a new site or using separate subdomains, but I already blog at too many websites and setting up subdomains would cause additional problems in terms of structure and navigation. I might add more categories to the front page in the future (my original plan was to have four, but then I realised I don’t blog enough for that).

Breadcrumbs
You can now see where you are and head back easily with new breadcrumb navigation on each subpage. Hopefully it will encourage people to explore the site more and learn how different sections fit together as well as making it easier to navigate around the site.

Archived Content
All the old things that people still visit are available in this section (the dollmakers, blinkie maker, Paint Shop Pro tutorials etc.). Most of these pages have been around for at least six years with some (not many) updates, but they aren’t getting deleted any time soon because they get a lot of visitors. I’m going to look into jQuerying everything up to bring it into the 21st century and make it more browser-friendly – that’s one of my lowest priorities, but hopefully I’ll get round to it at some point.

Pages
Blossom has gone from around 400 pages to under 200. I generally just trashed all the rubbish reads and outdated stuff (tips for Neopets circa 2003 or the original Sims game, anyone?). I’m going to be working on building more relevant content, as I mentioned above. This is going to be a long-term project depending on how much time I have free – I’ve already drafted quite a lot of pages and listed ideas for more, but they need styling work and images. I’m doing a lot of client work at the moment and that’s my first priority until at least New Year.

Still to complete
There’s still some styling left to finish, and I’m going to be slowly incorporating more ads into the site (you’ve probably spotted the Dreamhost image in the sidebar). I’ve been thinking carefully about this one because the last thing I want is for people to be put off or annoyed. They will be non-intrusive Adsense text ads, as seen on the Twitter plugboard, and they won’t even be on half the pages (I’m not sure about adding them to ‘Web’ posts yet). There won’t be any sponsored posts or anything like that, and there will be very few ads across the site in total. I’m also planning to add a couple of small Dreamhost banners in relevant spots. .nu names are really expensive, and my new rule is that all my sites have to earn at least their reg fee. Oh, and I’m offering sticky buttons on my plugboard for a small yearly cost.

My other ambition is to blog more regularly. I blog a LOT across a number of different sites – occasionally I’ll write five or six blog posts in the space of a few hours – but unfortunately never for Blossom. If I can increase the visitor numbers to something around what they used to be and get plenty more comments and feedback about what people want to see (hey, why not tick both boxes and leave a comment with suggestions at the end of this post?! ;) ) then that will motivate me more. Making something to cover the costs of my hosting will go a long way too – money is pretty motivational!

I think that pretty much sums it up, I’m not sure how long this theme is actually going to stick around for as I’m bored with it already and it just doesn’t give me that happy feeling that a good bit of design work does…on the other hand I’ve already spent more than enough time on this theme and I don’t really need a new one just yet…so we’ll see!

Thoughts on the new design/set up and comments about anything that’s broken or looks wrong are more than welcome!

Oh, and in case you didn’t see it on Twitter, I joined Formspring, so feel free to ask me a question!

(Sorry this post is a bit rambling and so badly written, I’m extremely tired and I’ve got a bit of a fuzzy head at the moment! But at least the site is back, yay!)

Posted in Jenni | 7 Comments

The most wonderful time of the year??

I have mixed feelings about this time of year. On one hand, it’s my birthday and Christmas next month, lots of time off, lots more opportunities to see my friends who live far away, and lots of opportunities to wear boots, scarves and hats :) On the other hand, the darker evenings make me sleepier earlier, I get very little actual daylight (probably an hour per day) and the weather is even more rubbish.

I have huge dark circles under my eyes and I’m constantly tired, so I decided that an overhaul of my food intake is required to lift my mood and my energy levels. I ate even more crap than usual in September and October, purely because I have no motivation to cook (I could do with a personal chef!) and it just seems easier to pick up the nearest thing from the fridge or cupboard (or takeaway, heh). But yesterday I got some great warming home-cooked meals in the freezer courtesy of my lovely parents, and did a big food shop. It’s not like I eat THAT badly, but just seeing all the lovely different colours of fruit and veg and lots of healthy, energising things to eat like fresh fruit smoothies and organic chicken, gave me that much-needed cooking motivation again.

Continue reading

Posted in Jenni | 1 Comment

Are you really saying something?

I absolutely hate 90% of the buzzwords that get thrown around when it comes to internet marketing. I understand the human desire to label and categorise, and of course it’s useful when utilised properly, but we’re definitely getting to the stage where we’re excessively labelling and categorising and it’s getting out of control.

One of the terms that annoys me the most is ‘Web 2.0’. From a technical perspective, it’s a completely meaningless number; the internet has been through several huge eras both socially and technically and ‘2.0’ doesn’t do anything to describe that in a logical way. Used in reference to a particular style of design or sites that fit certain interaction attributes, it’s just about passable. But the ‘Is Web 2.0 Dead?’ thing (in fact, ANYTHING which contains ‘Is … Dead?’) really annoys me. ‘Web 2.0’ is a trend. It’s kind of cute in a jokey way to refer to a person or animal as going through an upgrade period and being ‘[Name] 2.0’, but the people who try to make it mean something in a serious way are heading for disaster.

Another common method is to take a word/phrase that actually means something and create a relative (but completely meaningless) word/phrase from it. Bonus points if your invention is considered ‘buzzworthy’ and people think you’re a genius because you’ve invented a new idea or way of thinking (by the way, you haven’t). This method creates a lot of extremely pointless and vague words which don’t stick around in language for very long. For example, ‘B2B’ and ‘B2C’ are useful shorthand ways of referring to ‘business to business’ and ‘business to customer’. Trying to create your own – if you follow me on Twitter you’ll have seen my despair over this – such as ‘H2H’ to mean ‘human to human’…well, I don’t even know where to start with that. We know we market to humans. We know we need to be friendly and personable and think of people as individuals. Thinking in terms of B2B and B2C doesn’t mean you’re dehumanising your marketing efforts; it means you understand who you’re targeting and what their needs, budgets and problems are. We need new ways of thinking, but we don’t always need new words to describe them. The danger with these kinds of phrases is that we start to compartmentalise instead of seeing the bigger picture. The more you invent unnecessary phrases, the more you risk alienating the people with whom you’re trying to communicate.

Eventually it gets to the stage where you communicate with people in an extremely meaningless way; kind of ironic considering the point of inventing these words and phrases is to explain your thoughts more coherently, no? To illustrate the point, these are a couple of sentences I received in a message via LinkedIn:

“We deliver marketing automation and demand generation services for technology companies. We have extensive experience in delivery of demand generation campaigns for a diverse range of technologies…”

What does that even mean? I’ve read it several times, and even in the context of the four or five other sentences in the message I still can’t draw any tangible conclusions from it. If I saw it on a website the only conclusion I would reach is that someone’s targeting ‘demand generation’ for search and putting meaningless words around it. It’s too vague. It explains what you do to yourself and to people within your company (and not very well at that)…not your potential clients. It’s hardly going to excite your potential audience. As someone receiving an unsolicited message – which at most I’m going to spend a minute scanning – you need to explain to me what you do in a sentence. Explain why it would benefit me in the second sentence. Give me a call to action – preferably a website address (with tracking so you can gauge interest), and wrap up by thanking me for my time. It’s not just messaging and email that this applies to – it’s the same for job descriptions, on page copy, and pretty much any form of web marketing. You risk losing potential employees, clients, partners and respect with your words, so use them carefully.

Posted in Rants, Web | 7 Comments